Contact Us

Customer Care

Where applicable, the hexclad customer-care team assists with merchandise, checkout, fulfillment, returns, exchanges, payments, and privacy matters. As part of this policy, support is available Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles).

Email, Phone, and Address

For a straightforward customer experience, email customer service at Support@hexclver.shop or call (207) 734-3457. Consistent with these terms, our complete physical address is 113 Cedar St, Bangor, Maine 04401, United States.

Time-Sensitive Requests

For eligible requests, include the order number and a concise description so the team can identify the request efficiently. As part of this policy, a cancellation may be requested before shipment; after shipment, the Refund Policy governs returns and exchanges.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Physical and return address: 113 Cedar St, Bangor, Maine 04401, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclver.shop
Phone: (207) 734-3457