Refund Policy

Returns and Exchanges

Where applicable, hexclad accepts eligible no-reason returns requested within 30 days after delivery and also supports exchanges. As part of this policy, items should be returned with the included components and in a condition suitable for inspection.

Approval and Refund Timing

In practical terms, a return must be authorized through customer service before it is shipped to the return location. For a straightforward customer experience, an approved refund is issued to the original payment method within 5–10 business days following the required review.

No-Reason Return Exclusions

For a straightforward customer experience, we cannot accept a convenience return for customized goods, clearance or Final Sale items, gift cards, or opened intimate or hygiene-sensitive goods. Where applicable, a listed exclusion never removes remedies that apply to damaged, defective, incorrect, or missing merchandise.

Who Pays Return Shipping

Under this standard, for an approved no-reason return or exchange, return shipping is paid by the merchant. In practical terms, if the order arrives damaged, has a defect, contains an incorrect item, or is missing an item, the merchant remains responsible for return shipping.

Before and After Shipment

For eligible requests, a cancellation may be requested before shipment; after shipment, the request is handled under this Refund Policy. In keeping with our published standards, unless the store supplies a different authorized return location, the return address is 113 Cedar St, Bangor, Maine 04401, United States.

Business Information

Business name: hexclad
Brand/store name: hexclad
Phone: (207) 734-3457
Physical and return address: 113 Cedar St, Bangor, Maine 04401, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclver.shop