Terms of Service

Using This Store

As part of this policy, by using the hexclad storefront or placing an order, a customer agrees to these Terms of Service and the linked store policies. Consistent with these terms, the site must be used lawfully and may not be used to disrupt service, compromise security, misuse content, or violate another person's rights.

Merchandise Information

In keeping with our published standards, the catalog includes hybrid cookware, pans, pots, and kitchen sets, kitchen knives and cutlery, lids and cookware accessories, food-preparation, seasoning, serving, and bar accessories, selected kitchen and lifestyle merchandise; customers should review each product page for the specifications and included items that apply to that product. To keep expectations transparent, catalog details and availability can be updated for accuracy; customers will be contacted when a correction materially affects an unfulfilled order.

Shipping, Returns, and Cancellation

Where applicable, a customer may request that an order be cancelled before shipment, while a dispatched order is handled under the Refund Policy. In keeping with our published standards, the Shipping Policy, Refund Policy, Privacy Policy, and Payment Policy are incorporated into these Terms of Service.

Pricing and Payment

In keeping with our published standards, an order is subject to acceptance, payment authorization, fraud review, and product availability. Consistent with these terms, prices are presented in USD, and Taxes are collected as required by applicable law rather than under a blanket tax exemption.

Applicable Limits

For customer assurance, nothing in these terms excludes a consumer right or remedy that applicable law does not permit the store to exclude. To keep expectations transparent, to the extent permitted by law, responsibility is limited to losses reasonably connected to the store's breach and does not extend to misuse or events outside reasonable control.

Customer Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (207) 734-3457
Physical and return address: 113 Cedar St, Bangor, Maine 04401, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclver.shop