Payment Policy

About Credit/Debit Card

In practical terms, customers may pay with Visa, Mastercard, Maestro, American Express, JCB, Diners Club, or Discover. For clarity, available card methods appear in the secure payment step before confirmation.

Payment Protection

In practical terms, payment credentials are handled through authorized checkout and payment providers rather than published on the storefront. In practical terms, a declined or incomplete payment does not create a confirmed order; customers should verify details or contact the issuer before trying again.

Currency and Authorization

In practical terms, uSD is the checkout and settlement currency for prices and charges. As part of this policy, banks and processors may perform authorization, address, or fraud checks before approving a payment.

Charges and Reversals

As a service commitment, the store charges Taxes where legally required and does not represent that every order is tax-exempt. To keep expectations transparent, refunds that pass review are issued back to the original payment method within 5–10 business days.

Merchant and Contact Details

Business name: hexclad
Brand/store name: hexclad
Phone: (207) 734-3457
Physical and return address: 113 Cedar St, Bangor, Maine 04401, United States
Customer service hours: Monday to Friday, 9:00 AM–5:00 PM (America/Los_Angeles)
Email: Support@hexclver.shop